Culture Change

This programme is designed for organisations who are about to go through or have recently been through change and want to create a company culture, values, and behaviours that their people will not only buy into but will own.

We focus on what is underneath your organisation, the values and behaviours such as trust, respect, honesty, care, support, and recognition - the culture in which you operate.

Successful culture change is more than just a series of motivational training programmes; it is a process of continuous change and improvement. It deals with hearts and minds - motivating people to want to change and behave differently and implementing new ways of working to embed the change.

Key Features of the Culture Change Process:

  • Qualitative and quantitative customer and employee research
  • 3 Day Leadership Programmes & 2 Day Team Programmes
  • Creation of bespoke behavioural standards
  • Individual coaching sessions
  • Progress reviews, follow up support and recommendations

The 3 Day Leadership Programme covers the following:

  • Rationale for change
  • The link between internal service, external service and business success
  • Qualitative and quantitative research findings - creating the catalyst for change
  • Best practice customer service
  • Leading a customer service culture
  • Establishing common values and leadership behaviours
  • Communication, motivation and delegation tools and techniques
  • Coaching and Feedback

The 2 Day Team Programme covers the following:

  • Rationale for change
  • The link between internal service, external service and business success
  • Qualitative and quantitative research findings - creating the catalyst for change
  • Best practice customer service
  • Establishing common values
  • Personal accountability and attitude
  • The importance of feedback
  • Effective listening and questioning
  • Managing different customer situations, including complaints

“People Results helped us, Simplyhealth to gain and transform the goodwill of hundreds of good quality people into real business advantage. In my opinion, few people can offer help in this fundamental way. I commend their skills very highly, knowing that my business has been truly enabled by them.”

Des Benjamin
Chief Executive
Simplyhealth