Leadership & Management Training
Leadership Characteristics
This foundation module covers:
- The characteristics and behaviours of great leadership
- Recognising your leadership style
- Understanding your strengths and weaknesses
- The key differences between leadership and management
- Leading by example
Self Awareness
Self awareness is about looking objectively at yourself - your values, your personality, your emotions, your strengths and weaknesses; it is about understanding your behaviour and actions and the impact these have on you and others. Without an awareness and understanding of yourself, how do you expect to understand others, build relationships and motivate. If you are looking to motivate yourself, make better decisions and motivate others this module will help. This module covers:
- The importance of Self Awareness
- Insights Discovery Personal Effectiveness
- Understanding yourself and others
- Understanding your strengths and weaknesses
- Understanding your motivation
- Overcoming internal barriers
- Goal setting
Interpersonal and Communication Skills
Powerful communication techniques are vital for anyone who needs to influence other people to achieve results. On this module you will learn to increase your communication skills and improve your ability to influence, inspire, communicate with and motivate others. This module covers:
- The key concepts of communication
- The communication process - perception and our impact on others
- Maximising your verbal and non verbal communication skills
- Self awareness – understanding your strengths and weaknesses
- Building Rapport
- Listening and Questioning skills
- Assertiveness techniques
- Giving and receiving Feedback confidently and effectively
Motivation Techniques
Someone who is motivated will do something because they want to, not because they have to or need to, they simply choose to. To motivate is to tap into what drives people. This module will help managers and leaders learn the skills to tap into what motivates their team enabling them to drive a happier and more productive workforce. This module covers:
- Motivational drivers
- Motivation needs and values
- Self motivation
- Creating a positive mindset
- Setting expectations
- Creating the environment to motivate
- Feedback
Coaching skills
Coaching is finally becoming recognised as a core function of management and leadership. In the past coaching dealt purely with performance problems, now it is used to raise people’s awareness of what they are capable of, develop accountability, ownership, commitment and confidence.
Instead of telling people what to do and micromanaging, coaching entails questioning very effectively and giving people the accountability and responsibility for their performance.
This coaching module will enable managers and leaders to question and support their team to enable the team to find their own solutions to problems, be creative in their thoughts and ideas, take ownership of solutions and have commitment to action. This Coaching module covers:
- The benefits of coaching
- The coaching process and skills
- Listening and questioning skills
- Raising awareness
- Removing barriers
- Taking responsibility
- Action planning
- Practical sessions
Vision, Strategy, Goals and Objective Setting
The failings of most visions, strategies, goals and objectives are that people don’t understand the terminology and don’t know what their part is achieving them.
We use best practice industry examples, we cover the purpose and characteristics of a vision, a strategy, goals and objectives and we support delegates to create a straightforward personal and departmental vision, strategy, goals and objectives.
Effective Meetings
Would you like to be able to cut your meetings in half, keep them on track, achieve your objectives and get accountability for actions? Given that meetings are an essential and necessary part of any organisation, the skill is to make them work. This module will give all of the skills required to conduct a well prepared, well run, concise and productive meeting. This module covers:
- Understanding the meeting culture
- Elements of successful meetings
- Planning and preparation
- Techniques for running the meeting
- Techniques for keeping the meeting on track
- Practice sessions
Effective Delegation
Do you want to manage your time better and at the same time develop the performance of your team? This delegation skills module is designed to help you delegate effectively and support your people to use their initiative, make decisions, feel accountable and develop their skill base. This module covers:
- Understanding delegation
- The benefits of delegation
- Why managers don’t delegate
- Tools and techniques for practical application
Performance Management
This module is designed for those who manage the day to day performance of a team. Many new managers worry about conducting a performance appraisal, how to set the scene, how to give feedback, having difficult conversations and creating development plans. This module equips managers with the skills and techniques to ensure that people are clear about what is expected of them, how to get there and the end results required. This module helps managers to help their people to develop their potential. The module covers:
- Understanding performance management and the performance appraisal
- Creating standards and SMART objectives
- Best practice feedback
- Managing different levels of performance
- Conducting the performance review
- Managing a coaching session
- Having difficult conversations
- Creating development plans
Problem solving
We use problem solving tools, analysis and solution finding to solve key business issues. Tools used in the module include: Brainstorming, Cause and Effect Diagrams, Pareto’s Principle, 5 Whys, Boston Matrix, SWOT, GROW and Route Cause Analysis. Practical application of the theory is put into practice using case studies of delegates current departmental issues. This module covers:
- Identifying and analysing the causes of a given problem
- Prioritising causes
- Identifying solutions
- Prioritising solutions
- Creating an implementation plan
360-Degree feedback
The people who know your performance best are all of those around you, your team, your peers, your customers, your suppliers, as well as your manager. We design a tailor made, professional 360-degree feedback package to meet your needs including research, questionnaire design, personal reports, report facilitation and coaching.
Presentation Skills Training
Effective communication has little to do with words, it is all about how you engage with your audience; great content means nothing if it is not packaged and presented in an engaging way. This 2 day programme is designed to increase your competence and confidence when delivering presentations; you will learn how to build and structure a presentation, choose the right visual aids, use your voice and body language to best effect, maintain the audiences interest and handle questions with confidence. The programme covers:
- Presentation Design and Structure
- Communication Skills
- Physiology and Body Language
- Visual Aids
- Icebreakers
- Using Metaphor
- Maintaining energy and interest levels
- Handling questions
- Recorded practical presentation sessions
Train the Trainer
This 2-3 day programme aims to build confidence and competence and dispel the fear and concerns associated with training with practical sessions and supportive feedback. We will take you through the stages of conducting training needs analysis, building and structuring a training session, delivering the training session and finally evaluation and follow up. This module covers:
- Training Needs Analysis
- Programme Design and Objective Setting
- Structuring a training session
- Learning Styles
- Physiology and Body Language
- Questioning and Active Listening
- Effective Feedback
- Visual Aids
- Icebreakers and Exercises
- Using Metaphor
- Maintaining energy and interest levels
- Handling challenging situations
- Training Evaluation and follow up
- Recorded practical training sessions